Disabled persons and persons with reduced mobility
PROVISION OF ASSISTANCE SERVICES TO DISABLED PASSENGERS & PASSENGERS WITH REDUCED MOBILITY
Designated points for disabled passengers & passengers with reduced mobility at Athens International Airport
Main Terminal Building, Departures’ level Designated Point 1: Entrance 2. Designated Point 2: Suburban Railway Station. Designated Point 6: Check-in Area, Entrance 2, dedicated waiting area for disabled passengers, passengers with reduced mobility and their accompanying persons.
Main Terminal Building, Arrivals’ level Designated Point 3: Entrance 4. Designated Point 4: Parking Area P2. Designated Point 5: Parking Area P1.
General Aviation Facility Building Designated Point 7: Entrance of General Aviation Facility Building.
Ôhe designated points are equipped with telecommunication means to enable the disabled passengers and passengers with reduced mobility to communicate their arrival at the Athens International Airport.
Quality Standards The quality level for the provision of assistance service on departure from or arrival at Athens International Airport for disabled passengers and passengers with reduced mobility who notified the Air Carrier/Agent/Ôour Operator at least 48 hours before the published time of departure or arrival of their flight for the need and type of assistance service is as follows:
Departing passengers
80% of disabled passengers and passengers with reduced mobility should not have to wait more than 10 minutes for the provision of assistance service at the Designated Point or the check-in counter.
90% of disabled passengers and passengers with reduced mobility should not have to wait more than 20 minutes for the provision of assistance service at the Designated Point or the check-in counter.
100% of disabled passengers and passengers with reduced mobility should not have to wait more than 30 minutes for the provision of assistance service at the Designated Point or the check-in counter.
Arriving passengers
80% of the disabled passengers and passengers with reduced mobility should not have to wait more than 5 minutes for the provision of assistance service.
90% of the disabled passengers and passengers with reduced mobility should not have to wait more than 10 minutes for the provision of assistance service.
100% of the disabled passengers and passengers with reduced mobility should not have to wait more than 20 minutes for the provision of assistance service.
IF THE ASSISTANCE SERVICE HAS NOT BEEN NOTIFIED TO THE AIR CARRIER/AGENT/TOUR OPERATOR AT LEAST 48 HOURS BEFORE THE PUBLISHED TIME OF DEPARTURE OR ARRIVAL OF THE FLIGHT The quality level for the provision of assistance service on departure from or arrival at Athens International Airport for disabled passengers and passengers with reduced mobility who DID NOT notify the Air Carrier/Agent/Tour Operator at least 48 hours before the published time of departure or arrival of their flight for the need and type of assistance service is as follows:
80% of disabled passengers and passengers with reduced mobility should not have to wait more than 15 minutes for the provision of assistance service at the Designated Point or the check-in counter.
90% of disabled passengers and passengers with reduced mobility should not have to wait more than 25 minutes for the provision of assistance service at the Designated Point or the check-in counter.
100% of disabled passengers and passengers with reduced mobility should not have to wait more than 35 minutes for the provision of assistance service at the Designated Point or the check-in counter.
Arriving passengers
80% of the disabled passengers and passengers with reduced mobility should not have to wait more than 15 minutes for the provision of assistance service.
90% of the disabled passengers and passengers with reduced mobility should not have to wait more than 25 minutes for the provision of assistance service.
100% of the disabled passengers and passengers with reduced mobility should not have to wait more than 35 minutes for the provision of assistance service.
IMPORTANT
The quality level for the provision of assistance service on departure from Athens International Airport is applied on condition that the disabled passenger and the passenger with reduced mobility holds a valid ticket and presents himself the day of his flight at Athens International Airport irrespective of his destination either at the Designated for disabled passenger and the passenger with reduced mobility Point or at the check-in counter at least 2 hours before the published time of departure of the flight.
Athens international airport facilities for disabled persons and persons with reduced mobility
Dedicated temporary parking spaces for Drop-off/Pick-up at the Arrivals’ and the Departures’ Level in front of the Main Terminal Building.
Dedicated parking spaces, at both the Short-term parking (P1&P2) and Long-term parking (P3) lots. The prices of P3 are valid for the dedicated parking spaces in P1 & P2.
Wheelchair ramps are provided at all sidewalks.
Special walkway for people with eyesight disability at the Suburban Railway Station leading either to the temporary parking spaces in front of Entrance 2 at the Departures’ Level or to the dedicated waiting area for disabled passengers and passengers with reduced mobility and their accompanying persons inside the Main Terminal Building at the Departures’ Level.
Ample-spaced elevators allowing for the manoeuvring of wheelchairs are available at all levels of the Main and Satellite Terminal. Braille floor-selection buttons are provided for people with eyesight disability.
Dedicated waiting area for disabled passengers and passengers with reduced mobility and their accompanying persons inside the Main Terminal Building close to Entrance 2 at the Departures’ Level.
Phones placed at a convenient height for people sitting in wheelchairs, as well as text phones for hard of hearing people are located at the Main and Satellite Terminal building.
Water coolers throughout the Terminal are specially positioned at a convenient height and accessible to people sitting in wheelchairs.
Specially designed toilets are provided in each area of Athens International Airport. Additional Braille signage and contrasting colours facilitate people with eyesight disability. Furthermore, an intercom system is available for emergencies.
Internet points specially designed to enable people sitting in wheelchairs are located close to Entrance 2 of the Main Terminal building at the Departures’ Level.
Specially designed e-check-in points for people sitting in wheelchairs are located close to Entrances 1 and 4 of the Main Terminal Building at the Departures’ Level.
In case of an emergency alarm, special audio-visual warning systems are automatically activated in order to guide people with eyesight or hearing disability to follow emergency procedures safely.
MORE facilities
At Athens International Airport there is a First Aid Station (Gate 8) fully equipped to deal with emergencies.
There is a pharmacy at the Arrivals’ Level of the Main Terminal Building (located between Entrances 4 and 5).
Passengers who need porter services from Airport’s designated points for disabled passengers and passengers with reduced mobility up to the check in counter or from the baggage reclaim area up to Airport’s designated points for disabled passengers and passengers with reduced mobility may contact WSW Skycap Services by phone at 0030 210 35 30 100 or by email wswreservations@athensairport.gr and such services will be provided with a charge.
For further information, you are kindly requested either to contact the Athens International Airport’s Central Information Desk at the Departures’ Level of the Main Terminal Building (located between Entrances 2 and 3), or visit the Athens International Airport web site “http://www.aia.gr” or contact the airport through its call centre at 0030 210 35 30 000.
Useful Tips
Always notify the Air Carrier/Agent/Tour Operator of the need of assistance at least 48 hours before the published departure time of the flight.
The day of your flight present yourself either at the Designated Points at Athens International Airport or at the check-in desk at least 2 hours before the published departure time of the flight, irrespective of your destination.
In case do not wish to hand your wheelchair over at the check-in point, please inform your Air Carrier accordingly either when you reserve your flight ticket or when you check in, and make sure that you appear in person at the control gate at least 45 minutes before the published departure time of the flight.
According to Regulation (EC) No. 1107/2006, the provision of assistance to disabled passengers and passengers with reduced mobility is delegated to both the Airport (assistance provided on the ground) and the Air Carrier (assistance provided during the flight).
As per the stipulations of Regulation (EC) No. 1107/2006, disabled passengers and passengers with reduced mobility are obliged to notify the Air Carrier/Agent/Tour Operator of the need and type of assistance at least 48 hours before the published departure time of flight, and the Air Carrier shall inform the Athens International Airport accordingly at least 36 hours before the published time of departure.
Where use of a recognised assistance dog is required, this shall be accommodated provided that notification of the same is made to the Air Carrier/Agent/Tour Operator at least 48 hours before the published departure time for the flight and in accordance with applicable national rules covering the carriage of assistance dogs on board aircraft.
The disabled passengers and the passengers with reduced mobility, on condition that they hold a valid flight ticket and irrespective of the flight destination, present themselvesat Athens International Airport at least two (2) hours prior to the published time of departure, either at the designated points for disabled passengers and passengers with reduced mobility or at the check-in counter.
