Page 8 - Corporate Responsibility Report 2015
P. 8
1 Address by the CEO
health & safety. In 2015 23 audits “i-mind” programme. Also in 2015 accordance with the ISO 14001:2004
were executed to ground handling, AIA’s IT&T Business Unit won the standard. AIA’s Airport Carbon
cargo handling, security, landscaping Gold award in the 2015 Business Accreditation was renewed at Level
and maintenance companies. IT Excellence (BITE) Awards for 3 (Optimisation) further to the
Compliance is also ensured for its implementation of electronic expansion of its carbon footprint to
airport fire-life safety operations and voting solution for the “Return of the include indirect emission sources and
infrastructure and enhanced through Parthenon Marbles”. its work to engage other members
intensive training, purpose-specific of the airport community in the
exercises and audits. AIA claims an international fight against climate change. AIA
first for introducing flight airport has managed to reduce its carbon
Service Quality information through Facebook footprint by 42% between 2005 and
Service Quality & Passenger Messenger. The service branded as 2015 following the implementation
Experience is also among AIA’s top “ATH Messenger” provides mobile of a series of measures to reduce
material issues. In 2015 the passenger users with real time information consumption of electricity, natural
satisfaction overall rating (Passenger on flight status, airport shops gas and fuel.
Survey) was maintained at a slightly and food & beverage. Further
improved level compared to 2014 promoting digital innovation and By implementing a waste
(4.25 on a 5-point scale), a very young entrepreneurship, in 2015 management concept based on
positive performance considering AIA introduced the “Digital gate” the “Polluter Pays” principle which
the significant traffic increase. The initiative in cooperation with incorporates financial incentives to
“i-mind” programme, the innovative Athens University of Economics and promote recycling across the airport
engagement of all AIA’s employees Business. The initiative included a site, AIA has managed to maintain a
as “virtual passengers”, continued to contest among 162 participants for recycling rate of 52%.
serve as a service quality motivation the best ideas for digital development
tool with nearly 1,000 employee at AIA. The six (6) winners will have Further to its first full year
walkthroughs executed in 2015, the opportunity to implement their of operation, the Power Quality
corresponding to over 65,000 spot proposals at the Airport. Optimisation System managed to
checks. reduce electricity consumption at the
In acknowledgement of IT MTB by 2,030 MWhs by improving
AIA’s continuous focus in Service Management excellence, in electricity system efficiency and grid
delivering a unique airport November 2015 AIA’s IT&T Business stability. The overall reduction in
experience to passengers was Unit was certified against the energy consumption improved the
evident in the 2015 full renovation ISO20000-1:2011 standard rendering respective CO2 emission footprint
and expansion of the Extra AIA one of the few airports by nearly 4,583 tonnes. AIA’s
Schengen retail area. Main design worldwide certified for implementing environmental profile is bolstered
characteristics included the an IT service management system. by the 8.05 MWp Photovoltaic Park
centralisation of security screening which helps avoid nearly 12,000
facilities allowing passengers to Environment tonnes of CO2 annually.
visit the retail units stress-free, the In 2015 AIA’s strong environmental
creation of the a duty free walk- performance was honoured with a Citizenship
through concept and the creation number of important distinctions On a broader citizenship perspective,
of nearly 500 m2 of additional retail and awards, including “Excellent we consistently promote our
space, all of which under a new, Performance in Sustainability” country’s cultural heritage and
contemporary design approach. Award at the 2015 Transport & contemporary art and connect social
Logistics Awards, the Gold Award in contribution with our business
Innovation the “Facility Management Activities- objectives by promoting the city of
In 2015 AIA received a number Impact on Sustainability” at the 2015 Athens as a tourist destination.
of distinctions in recognition of Facilities Management Awards, the
the innovation delivered for the Silver Award at the 2015 Energy AIA’s Destination Marketing
continuous enhancement of service Mastering Awards and the Gold programme focuses on forging
quality. At the “2015 Cyta Mobile Award at the 2015 Waste & Recycling strategic co-operations and synergies
Excellence Awards” AIA was Awards. for promoting Athens as one of the
honoured with the silver award in most appealing tourist destinations
the category “Innovative Mobile Further to a successful external worldwide. In November 2015
Application / Service” for the audit in 2015, AIA renewed its AIA hosted the 3rd Airport Chief
certification for its Environmental Executives’ Symposium (ACES-
Management & Services in Athens) attended by more than 100
8 | aia.gr
health & safety. In 2015 23 audits “i-mind” programme. Also in 2015 accordance with the ISO 14001:2004
were executed to ground handling, AIA’s IT&T Business Unit won the standard. AIA’s Airport Carbon
cargo handling, security, landscaping Gold award in the 2015 Business Accreditation was renewed at Level
and maintenance companies. IT Excellence (BITE) Awards for 3 (Optimisation) further to the
Compliance is also ensured for its implementation of electronic expansion of its carbon footprint to
airport fire-life safety operations and voting solution for the “Return of the include indirect emission sources and
infrastructure and enhanced through Parthenon Marbles”. its work to engage other members
intensive training, purpose-specific of the airport community in the
exercises and audits. AIA claims an international fight against climate change. AIA
first for introducing flight airport has managed to reduce its carbon
Service Quality information through Facebook footprint by 42% between 2005 and
Service Quality & Passenger Messenger. The service branded as 2015 following the implementation
Experience is also among AIA’s top “ATH Messenger” provides mobile of a series of measures to reduce
material issues. In 2015 the passenger users with real time information consumption of electricity, natural
satisfaction overall rating (Passenger on flight status, airport shops gas and fuel.
Survey) was maintained at a slightly and food & beverage. Further
improved level compared to 2014 promoting digital innovation and By implementing a waste
(4.25 on a 5-point scale), a very young entrepreneurship, in 2015 management concept based on
positive performance considering AIA introduced the “Digital gate” the “Polluter Pays” principle which
the significant traffic increase. The initiative in cooperation with incorporates financial incentives to
“i-mind” programme, the innovative Athens University of Economics and promote recycling across the airport
engagement of all AIA’s employees Business. The initiative included a site, AIA has managed to maintain a
as “virtual passengers”, continued to contest among 162 participants for recycling rate of 52%.
serve as a service quality motivation the best ideas for digital development
tool with nearly 1,000 employee at AIA. The six (6) winners will have Further to its first full year
walkthroughs executed in 2015, the opportunity to implement their of operation, the Power Quality
corresponding to over 65,000 spot proposals at the Airport. Optimisation System managed to
checks. reduce electricity consumption at the
In acknowledgement of IT MTB by 2,030 MWhs by improving
AIA’s continuous focus in Service Management excellence, in electricity system efficiency and grid
delivering a unique airport November 2015 AIA’s IT&T Business stability. The overall reduction in
experience to passengers was Unit was certified against the energy consumption improved the
evident in the 2015 full renovation ISO20000-1:2011 standard rendering respective CO2 emission footprint
and expansion of the Extra AIA one of the few airports by nearly 4,583 tonnes. AIA’s
Schengen retail area. Main design worldwide certified for implementing environmental profile is bolstered
characteristics included the an IT service management system. by the 8.05 MWp Photovoltaic Park
centralisation of security screening which helps avoid nearly 12,000
facilities allowing passengers to Environment tonnes of CO2 annually.
visit the retail units stress-free, the In 2015 AIA’s strong environmental
creation of the a duty free walk- performance was honoured with a Citizenship
through concept and the creation number of important distinctions On a broader citizenship perspective,
of nearly 500 m2 of additional retail and awards, including “Excellent we consistently promote our
space, all of which under a new, Performance in Sustainability” country’s cultural heritage and
contemporary design approach. Award at the 2015 Transport & contemporary art and connect social
Logistics Awards, the Gold Award in contribution with our business
Innovation the “Facility Management Activities- objectives by promoting the city of
In 2015 AIA received a number Impact on Sustainability” at the 2015 Athens as a tourist destination.
of distinctions in recognition of Facilities Management Awards, the
the innovation delivered for the Silver Award at the 2015 Energy AIA’s Destination Marketing
continuous enhancement of service Mastering Awards and the Gold programme focuses on forging
quality. At the “2015 Cyta Mobile Award at the 2015 Waste & Recycling strategic co-operations and synergies
Excellence Awards” AIA was Awards. for promoting Athens as one of the
honoured with the silver award in most appealing tourist destinations
the category “Innovative Mobile Further to a successful external worldwide. In November 2015
Application / Service” for the audit in 2015, AIA renewed its AIA hosted the 3rd Airport Chief
certification for its Environmental Executives’ Symposium (ACES-
Management & Services in Athens) attended by more than 100
8 | aia.gr
