Page 19 - Corporate Responsibility Report 2015
P. 19
Corporate Responsibility Report 2015
AIA’s Passenger Survey) to applicable guidelines and standards Board of the local UN Global Compact
• Climate Change Action Plan through the engagement of an Network with an active participation
independent audit firm. The outcome in cooperative activities that promote
(expressed as actions complete) of this process is included as a separate responsible business in the Greek
• Local Communities Action plan Assurance Statement at the end of this market, such as the 2015 signing of
Report. the CSR Europe Enterprise 2020
(expressed as actions complete) Manifesto and the sustaining support of
• Human Resources development The CR report is distributed to a the CSR Student Competition under the
large audience of constituents varying auspices of the European Parliament.
(expressed as training hours per FTE) among AIA employees, airport Furthermore, AIA chairs the CSR
Charts and tables with performance community, business partners and Committee of the Hellenic-American
specifics for all above are found in the various other stakeholders while being Chamber of Commerce and participates
following chapters of this report, along available to all interested parties on the actively in the Greek Business Council
with specific mentions regarding the corporate website. for Sustainable Development (under
attainment of corporate targets. the auspices of the Greek Federation
The 2015 Corporate Responsibility Our active membership in business of Industries), the ACI-Europe
Report is the AIA’s thirteenth associations and our presence in Environmental Strategy Committee and
consecutive annual edition. In order various sustainability networking events the Hellenic Management Association
to maximise the added value of the enable us to demonstrate our practices Institute for Corporate Affairs.
CR reporting process, AIA engages in and share expertise. AIA is a member
external assurance of its disclosures for of the Board of CSR Hellas and the
accuracy, completeness and adhesion
Planning Ahead
Connected with the Materiality Map, the CR Action Plan 2016 gives an indication of activities planned to be undertaken by AIA
versus each of the Material Issues. The action plan also includes “Environmental Management & Compliance” activities, necessary
for addressing respective Material Issues. The most prominent project for 2016 is the operational, aesthetic and commercial
upgrade of the Intra-Schengen part of our main terminal. The project includes an upgraded security screening concept and a
series of operational improvements for enhancing passengers’ service level and expanding commercial space. The Material Issue
“Financial Performance” is not included, as it is discussed in detail in AIA’s 2015 Annual Report.
Aspect Description of planned activities
Customer & Public Safety • Aviation Safety Management System update
(incl. aviation safety & security) (multiple action including those leading to EASA Certification)
Market Presence • Safety promotion initiatives
(traffic development) • Health & Safety inspections in public areas
Operational Readiness • Hazard Identification and Risk Assessments
& Emergency Preparedness
Corporate Governance • Incentives Plan (Developmental & Targeted Incentives)
• Route Development / Marketing Support Policies
Service Quality
& Passenger Experience • Emergency Crisis Planning training / workshops / exercises plan
• Action to attain availability targets for Critical Systems
Indirect Economic Impact
• Update Procurement Procedures
Energy, Emissions • Update of Corporate Responsibility Policy
& Climate Change • Code of Conduct e-training
Environmental Management • Intra-Schengen Project (operational, aesthetic & commercial improvement)
& Compliance • Airport Service Quality / Passenger Satisfaction Surveys / Quality Monitor Surveys
Noise • Passenger Comments Mgmt / I-mind Programme / Service Performance Mgmt
Employee Health & Safety • Air Smiles programme
Community Engagement • Retain certification for ISO9001 and ISO20001 (IT&T Business Unit)
Innovation
• Destination Marketing activities
• City Break Initiative
• Art & Culture programme
• Cultural Air Bridges Programme
• Youth Employment Programme (Airport Praxis II)
• Energy management system targeting conservation and exploitation of renewable energy
• Carbon emissions reduction through Climate Change Corporate Action Plan
• Retain Level 3 Airport Carbon Accreditation and explore feasibility of Level 3+ upgrade
• ISO 50001 certification (Energy Management)
• EMS / ISO14000 retain certification
• Environmental training & awareness to AIA and Third Parties
• Environmental audits of Third Parties
• Noise Abatement Procedures in collaboration with HCAA
• Complaint management
• Health & Safety training / awareness sessions and Risk Assessments
• Fire Life Safety e-Training
• Nutritional Programme for Local Community Schools
• Multidimensional Community Engagement Plan
• Digital Gate programme for innovation (implementation of POCs)
• Internal Innovation program “thinkathons”
aia.gr | 19
AIA’s Passenger Survey) to applicable guidelines and standards Board of the local UN Global Compact
• Climate Change Action Plan through the engagement of an Network with an active participation
independent audit firm. The outcome in cooperative activities that promote
(expressed as actions complete) of this process is included as a separate responsible business in the Greek
• Local Communities Action plan Assurance Statement at the end of this market, such as the 2015 signing of
Report. the CSR Europe Enterprise 2020
(expressed as actions complete) Manifesto and the sustaining support of
• Human Resources development The CR report is distributed to a the CSR Student Competition under the
large audience of constituents varying auspices of the European Parliament.
(expressed as training hours per FTE) among AIA employees, airport Furthermore, AIA chairs the CSR
Charts and tables with performance community, business partners and Committee of the Hellenic-American
specifics for all above are found in the various other stakeholders while being Chamber of Commerce and participates
following chapters of this report, along available to all interested parties on the actively in the Greek Business Council
with specific mentions regarding the corporate website. for Sustainable Development (under
attainment of corporate targets. the auspices of the Greek Federation
The 2015 Corporate Responsibility Our active membership in business of Industries), the ACI-Europe
Report is the AIA’s thirteenth associations and our presence in Environmental Strategy Committee and
consecutive annual edition. In order various sustainability networking events the Hellenic Management Association
to maximise the added value of the enable us to demonstrate our practices Institute for Corporate Affairs.
CR reporting process, AIA engages in and share expertise. AIA is a member
external assurance of its disclosures for of the Board of CSR Hellas and the
accuracy, completeness and adhesion
Planning Ahead
Connected with the Materiality Map, the CR Action Plan 2016 gives an indication of activities planned to be undertaken by AIA
versus each of the Material Issues. The action plan also includes “Environmental Management & Compliance” activities, necessary
for addressing respective Material Issues. The most prominent project for 2016 is the operational, aesthetic and commercial
upgrade of the Intra-Schengen part of our main terminal. The project includes an upgraded security screening concept and a
series of operational improvements for enhancing passengers’ service level and expanding commercial space. The Material Issue
“Financial Performance” is not included, as it is discussed in detail in AIA’s 2015 Annual Report.
Aspect Description of planned activities
Customer & Public Safety • Aviation Safety Management System update
(incl. aviation safety & security) (multiple action including those leading to EASA Certification)
Market Presence • Safety promotion initiatives
(traffic development) • Health & Safety inspections in public areas
Operational Readiness • Hazard Identification and Risk Assessments
& Emergency Preparedness
Corporate Governance • Incentives Plan (Developmental & Targeted Incentives)
• Route Development / Marketing Support Policies
Service Quality
& Passenger Experience • Emergency Crisis Planning training / workshops / exercises plan
• Action to attain availability targets for Critical Systems
Indirect Economic Impact
• Update Procurement Procedures
Energy, Emissions • Update of Corporate Responsibility Policy
& Climate Change • Code of Conduct e-training
Environmental Management • Intra-Schengen Project (operational, aesthetic & commercial improvement)
& Compliance • Airport Service Quality / Passenger Satisfaction Surveys / Quality Monitor Surveys
Noise • Passenger Comments Mgmt / I-mind Programme / Service Performance Mgmt
Employee Health & Safety • Air Smiles programme
Community Engagement • Retain certification for ISO9001 and ISO20001 (IT&T Business Unit)
Innovation
• Destination Marketing activities
• City Break Initiative
• Art & Culture programme
• Cultural Air Bridges Programme
• Youth Employment Programme (Airport Praxis II)
• Energy management system targeting conservation and exploitation of renewable energy
• Carbon emissions reduction through Climate Change Corporate Action Plan
• Retain Level 3 Airport Carbon Accreditation and explore feasibility of Level 3+ upgrade
• ISO 50001 certification (Energy Management)
• EMS / ISO14000 retain certification
• Environmental training & awareness to AIA and Third Parties
• Environmental audits of Third Parties
• Noise Abatement Procedures in collaboration with HCAA
• Complaint management
• Health & Safety training / awareness sessions and Risk Assessments
• Fire Life Safety e-Training
• Nutritional Programme for Local Community Schools
• Multidimensional Community Engagement Plan
• Digital Gate programme for innovation (implementation of POCs)
• Internal Innovation program “thinkathons”
aia.gr | 19
