Information technology & telecommunication (IT&T) business unit

Athens International Airport’s Information Technology & Telecommunication Business Unit (IT&T BU) serves as the owner, operator, and integrator of IT&T infrastructure, providing reliable, state-of-the-art, cost-effective, and innovative services to its customers. As a licensed telecommunications provider, IT&T BU offers a wide range of services to the airport community - including airlines, handlers, passengers, concessionaires, authorities, etc. – as well as consulting and integrated services to both Greek and International aviation and ICT industries. 

With a strong commitment to excellence, IT&T BU supports over 300 companies and 16.000 users, delivering ISO 9001 & ISO 20000 certified services on a 24x7 basis, ensuring high reliability and cost-effectiveness. 

The IT&T BU’s dedication to innovation is further exemplified by its active engagement in Proof of Concepts (POCs), implement innovation contests, in collaboration with suppliers, ICT integrators, and startups/technology providers. By fostering these partnerships, IT&T BU ensures the continuous evolution of its services, aligning with the latest advancements in the digital landscape. 

Additionally, the IT&T BU’s approach is deeply customer-centric, tailoring its services to meet the unique needs of each customer, following best practices and a disciplined methodology. IT&T BU’s expertise in innovative IT&T technologies solutions is reflected in its extensive portfolio, which includes both business-to-business and business-to-consumer services. These services not only streamline operations but also provide a seamless, one-stop service experience, significantly reducing the operational and administrative and burdens on AIA’s customers. 

Moreover, IT&T BU leverages its reputation as a trusted infrastructure owner, operator, system integrator, and digital service provider. The unit exports its expertise by offering innovative digital solutions, data center hosting services, and ICT consulting. These services encompass the entire project lifecycle, from master planning and design to commissioning and deployment, either through its cloud infrastructure partners or hosted on customer premises. This versatility ensures that solutions are precisely aligned with specific customer requirements, enhancing overall efficiency and effectiveness. 

• To be a trusted advisor and partner, enabling business innovation and growth through an engaged IT&T BU team.
• To develop, maintain, and support an IT environment that is secure, stable, and reliable within a dynamic context.
• To align the IT&T BU organizational model and all operational services with the underlying business goals and objectives of Athens International Airport.
• To ensure that technology planning and operational parameters are fully aligned with IT&T BU stakeholders' vision.
• To provide timely, high-quality services and projects that meet the operational needs of frontline end-users, working within business interests and best technology practices.
• To operate IT&T BU in a standardized manner, adhering to practical management standards and strategies that align with Athens International Airport's technology needs and capabilities. 

• To be recognized by our partners and customers as the complete, trustworthy, and innovative digital solutions provider that designs and delivers state-of-the-art services, helping them achieve their corporate goals and enhancing their own customer offerings in terms of experience, accessibility, availability, and ease of use.
• To build a solid, comprehensive technological infrastructure and maintain an efficient and effective operations environment, delivering high-quality, timely services that support the business objectives of Athens International Airport.
• To remain at the forefront of technology, committed to delivering cutting-edge, secure, efficient, and cost-effective services that provide unique positive experiences for internal and external stakeholders.
• To collaborate and empower our stakeholders by delivering innovative enterprise-grade information technology products and services, ensuring a scalable and stable operating environment. 
• To create high-performing teams and trusted partnerships that continually improve secure, reliable, scalable, and reusable services, exceeding stakeholder expectations.