Terms and conditions for car park booking

1.1. General Information 

When a parking space is booked on www.aia.gr, or via the website of any other Third Party (e.g., Aegean, Olympic Air, Parkaround etc.), a contract is concluded between the User and ATHENS INTERNATIONAL AIRPORT S.A. (“AIA”), at Spata, Attica 190 19, with Tax Number 094440299, Tax Authority KEFODE ATTIKIS.

Each confirmed booking, as detailed in the Booking Confirmation Email, shall constitute a contract between the User and AIA. Once a booking is confirmed, AIA is committed to providing to the user a parking space at the Athens International Airport for the period requested by the User and at the parking lot requested by the User (Short Term 1 & 2, Long Term, Economy or Valet Parking). The booked parking space in the car park is unspecified. 

You may contact us at the e-mail address mailto:  [email protected]  (response time is one business day) or on the phone number +30 210 3534260.

1.2. Contracting Parties and Definitions 

Any reference to "you" and "your" in this document refers to any person who is deemed by AIA to have made a parking booking.

All references to the "Airport" in this document are made to Athens International Airport. 

The term "Booking Reference Number" means the unique number assigned to your booking and contained in the Booking Confirmation Email that AIA sends you. This number should be retained safely, as it will be necessary for any further communication with AIA regarding your booking. 

The term "Parking" means the period and in general the duration of required or requested by the user or minimum required vehicle parking, within any of the parking areas selected by the User, which begins at the date and time of entry and shall expire on the date and time of exit, as described in the online booking service. 

The term "Booking Confirmation Email" means the email ΑΙΑ sends you confirming all booking details. 

The term “Operator” means the société anonyme “Cityzen Parking & Services”, responsible for managing and operating the Airport’s Passenger Vehicle Parking Areas by providing parking services, and all its employees, agents and representatives thereof. 

The term “Damage” includes death or personal injury sustained by Users and others within the Passenger Vehicle Parking Areas, partial or total property loss, partial or total destruction, partial or total theft of the Vehicle, partial or total theft of any property or personal items inside the Vehicle, or any other damage or loss, material or not, caused by or to Users or Third Parties or to Users or to Third Parties, or is related to the condition of the Vehicles, the Vehicles themselves, or related in general to the use of the Airport’s Passenger Vehicle Parking Areas and to parking thereat. 

The term “Vehicle” means any Vehicle entering the Passenger Vehicle Parking Areas and parked thereat, and includes automotive wheeled vehicles, together with the equipment and accessories thereof, excluding motorcycles, ATVs, bicycles and tow trucks, which are not allowed in the Passenger Vehicle Parking Areas. 

The term “Passenger Vehicle Parking Areas” means the Airport’s Short-Term parking lot 1 and 2, the Long Term and Economy parking lot and the Valet Parking as may be designated from time to time. 

The term “User” means any individual or entity that has reserved a parking space within the Airport’s Passenger Vehicle Parking Areas, 

through AIA’s website (www.aia.gr) or the website of any other Third Party (e.g., Aegean, Olympic Air, Parkaround etc.). 

These Terms and Conditions shall apply to all parking reservations at the Airport made electronically, either through AIA’s website (www.aia.gr) or through Third Parties and shall be fully subject to them. 

1.3. Liability 

Neither the Passenger Vehicle Parking Areas Operator or AIA shall be held liable in case of any Damage caused at the Passenger Vehicle Parking Areas under Term and Condition 2.2 of the present document. None of this Terms & Conditions’ provisions affects your statutory rights. 

The general or special terms and conditions for parking at the Airport’s Passenger Vehicle Parking Areas, displayed on signs at each parking lot’s entrance and detailed in paragraph 2 herein, apply to all Airport’s Passenger Vehicle Parking Areas, and govern your car parking, whether booked or not. 

AIA reserves the right at its absolute discretion and at any time to modify these Terms and Conditions but once you have made an online booking the applicable Terms and Conditions are those posted on the website at the time of booking. However, Users must not assume that the Terms and Conditions that applied on one occasion will continue to apply on another. The Users shall be deemed to have read and be aware of all Terms and Conditions before booking. 

AIA can vary or withdraw any offer at its sole discretion and at any time without prior notice. 

AIA provides parking space under this contract and cannot be held responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You must ensure that you allow sufficient time for car parking prior to your flight or other travel arrangement. 

1.4. Force Majeure 

AIA shall not be liable for any cancellation caused by: 

• War (whether declared or undeclared), invasion, armed conflict or act of foreign enemy, in each case involving or directly affecting the Hellenic Republic; 
• Revolution, riot, insurrection or other civil commotion, act of terrorism or sabotage in each case within the Hellenic Republic; 
• Nuclear explosion, radioactive or chemical contamination or ionising radiation, unless the source or cause of the explosion, contamination, radiation or hazardous thing is brought to or near the Airport premises; 
• Strikes, working to rule, go-slows and/or lockouts, which are in each case widespread, nation-wide or political; 
• Any effect of the natural elements, including lightning, fire, earthquake, tidal wave, flood, storm, cyclone, typhoon, hurricane or tornado; 
• Any technical problems in the transportation, closure or congestion of airports, cancellations or alterations of flights by airlines, suspension of operations of the Airport or Passenger Vehicle Parking Areas, due to an emergency or any similar event outside of AIA’s sphere of influence; 
• Explosion (other than a nuclear explosion or an explosion resulting from an act of war); 
• Epidemic or plague. 

1.5. AIA’s Right to Cancel or Provide Alternative Passenger Vehicle Parking Areas 

If unable to provide parking services for any reason, AIA reserves the right to cancel the contract or provide an equivalent alternative car park area. In such an event, AIA will use its best endeavours to provide you as much notice as possible. 

In the event AIA cancels the contract, the User will not be charged for the booking and AIA will not be responsible for any other costs, which the User may incur as a result. 

1.6. Personal Data Protection 

To provide the Service, the following personal data is collected and processed: Surname, Name, email address, telephone number, Billing and Payment Details, and Vehicle Registration Information as detailed below in Section 3. 

A parking reservation cannot be processed unless the required fields are duly submitted. 

As the Data Controller, AIA states that it abides by and complies with all EU Regulation 2106/679 provisions related to the processing of data subjects’ personal data, insofar as the Service provision regarding parking affects the personal data of the service users by way of collection, processing or further transfer thereof. Further information regarding AIA’s Personal Data Protection Policy is available at: https://www.aia.gr/en/privacy 

The data collected in relation to your car park booking is not used for any purpose other than the processing required for reserving a parking space at Athens International Airport. 

Processing personal data for any other purpose, as these are clearly presented on the e-parking platform, is allowed only when the User explicitly gives their consent. In the event that the User wishes to revoke prior consent, they should send an email to [email protected]. 

All users’ personal data is further processed by the following AIA’s Data Processors, who comply with the applicable data protection legislation: 

• DOPE STUDIO", Mesogeion 451, 153 43, Ag. Paraskevi, Attica ([email protected]) is the developer of the consent management application, 

• "E-parking" data are processed by the website developer, Uni Systems Information Technology Systems Commercial Single Member Societe Anonyme, Uni Systems S.M.S.A. 19-23 Alexandrou Pantou Str., GR-17671, Kallithea, Athens, Greece ([email protected]), PARKAROUND BV, Konstantinoupoleos 52, 11854, Athens, Greece ([email protected]), LINAKIS SA, Linakis Digital, Pierias 1A, Metamorfosi, Attiki, GR 14451 ([email protected]).

• The parking Operator, Cityzen Parking and Services S.A., Kifissias Ave 294 & Tzouna 1, 145 63 Kifissia ([email protected]), 
• The parking management system, is developed, provided and supported by DESIGNA, Verkehrsleittechnik GmbH, Faluner Weg 3, 24109 Kiel, GERMANY ([email protected]), 
• Grammedia LTD (ContactPigeon), Leof. Pentelis Str. 74, Chalandri 15234 ([email protected]) undertakes the email marketing campaigns and Mindshare Media Company, 350 Kifisias & Chr.Lada Chalandri GR 15233, runs AIA’s digital advertising campaigns. 

Users’ personal data is retained in our parking database for five years from the receipt date. 

AIA takes all appropriate measures to facilitate the data subjects’ rights, regarding their data processing, i.e., the right to access, rectify, delete, and transfer their personal data, as well as the right to object or restrict data processing. The exercise of any right may affect the Service provision and may be subject to applicable regulatory restrictions. 

Furthermore, Users have the right to lodge a complaint with the competent Data Protection Authority at:  www.dpa.gr.

1.7. Law - Disputes and Jurisdiction 

All contracts between a User and AIA (the Parties) for a parking space reserved via AIA’s website (www.aia.gr). or any Third Party’s website (Aegean, Olympic Air, Parkaround etc.) are governed by and interpreted in accordance with Greek Law. 

Every effort will be made so that any dispute arising between the Parties under or in connection with this contract will be resolved in an amicable manner. In the event that a dispute remains unresolved within fifteen (15) days from the day the dispute has been notified in writing and despite the Parties’ good faith efforts, either Party may then refer the dispute to mediation by sending a written mediation request (“Mediation Request”) to the other Party. In the event the Parties agree to participate in the mediation process, the mediation shall be conducted by and in accordance with the rules of the Athens Chamber of Commerce and Industry (ACCI), 7 Akadimias str., Athens Greece (tel. +30 210 3640815-19). The mediator shall be agreed upon by the Parties and if they cannot agree on one, the Athens Chamber of Commerce and Industry will appoint one. If the Parties reach an agreement and the dispute is resolved, the agreement shall be set out in writing and once signed by their duly authorised representatives, shall bind the Parties. The Parties will equally share the Mediator’s fees and expenses. 

If a resolution is not reached within thirty (30) days of the Mediator’s appointment, then any Party has the right to bring the dispute to the Courts of Athens, which shall have exclusive jurisdiction to hear and settle a dispute arising out of or in connection with the contract, in accordance with the laws of the Hellenic Republic. 

1.8. Miscellaneous provisions 

AIA retains the right, at its sole discretion, to amend any of these Terms and Conditions at any time. The most recent version of the Terms and Conditions shall be published on AIA’s website (www.aia.gr).

2.1. Use of Passenger Vehicle Parking Areas 

2.1.1.     Athens International Airport S.A. (AIA) and the Operator make Passenger Vehicle Parking Areas available to Users exclusively for parking their Vehicles. Therefore, within these areas, Users are only offered parking services. Apart from the Valet Service, the Operator does not undertake to transport the User’s vehicle to a parking area or keep the vehicle’s keys. In no case will providing Passenger Vehicle Parking Facilities imply the possibility of intervention in Users’ Vehicles either by the Operator or by AIA.  

In any case, providing Passenger Vehicle Parking Facilities does not constitute any obligation, direct or indirect, of either the Operator or AIA regarding the safekeeping, primary or secondary of the Vehicles, as the Passenger Vehicle Parking Facilities are not guarded or constantly supervised spaces, either by the Operator or AIA. Therefore, before leaving the Passenger Vehicle Parking Facilities, the User should make sure that:  

2.1.1.1.  their Vehicle is properly locked, 

2.1.1.2.  all windows of their Vehicles are secured, 

2.1.1.3.  if the Vehicle has a steering-wheel lock system or other similar locking mechanism, including an alarm, this has been activated, 

2.1.1.4.  no other person or animal has been left inside the Vehicle, 

2.1.1.5.  the User’s personal belongings are placed inside the storage areas of their Vehicle and are not visible to third parties.  

2.2. Damage to the User’s Vehicle, to another Vehicle or to Third-Party Property at the Passenger Vehicle Parking Areas 

2.2.1.    If the User’s Vehicle is damaged while parked in the Passenger Vehicle Parking Area or if the User causes any damage to another Vehicle or a third-party or the facilities of the Passenger Vehicle Parking Area during the use of the Parking Area, they must take the following actions:  

2.2.1.1.  Inform any member of the Operator’s staff about the incident within the same day, so that the relevant incident report is completed in writing by the Operator’s staff,  

2.2.1.2.  Notify the Police immediately, 

2.2.1.3.  Notify their insurance company as quickly as possible, 

In particular, in the event that the User causes damage to the facilities of Passenger Vehicle Parking Areas, the Operator or AIA, they must fully compensate the Operator or AIA for the immediate and full remedy of any such Damage. In the event that the User causes damage to a third party’s Vehicle or property, they must fully indemnify said third party for the immediate and full remedy of any such Damage or the Operator or AIA, in case the Operator or AIA are obligated to indemnify such third party. 

2.3. Safety within the Passenger Vehicle Parking Areas 

Users must: 
2.3.1.     Drive their Vehicles carefully within the Passenger Vehicle Parking Areas and fully observe the speed limits, 

2.3.2.     Park their Vehicles exclusively and only within the marked spaces of the Passenger Vehicle Parking Areas and fully comply with the regulatory and informational signs posted by the Operator, 

2.3.3.     Fully comply with the regulatory and informational signs posted by the Operator regarding the regulation of traffic, parking and arrangement of Vehicles within the Passenger Vehicle Parking Areas, 

2.3.4.     Users accompanying minors within the Passenger Vehicle Parking Areas must keep them under their constant supervision, 

2.3.5.     Pay due attention and protect themselves from Vehicles moving within the Passenger Vehicle Parking Areas, 

2.3.6. In the event they accompany animals within the Passenger Vehicle Parking Area, they must keep them on a leash when they are not inside the Vehicle. 

2.4. Parking Tickets 

2.4.1.     To enter one of the Passenger Vehicle Parking Areas, Users are required to issue a ticket from the entry ticket dispenser of the said area. This ticket is valid exclusively for the Vehicle for which it has been issued. The user uses the ticket to pay the fee for the use of the parking space, at the automatic payment machines or at the staffed cash registers before exiting the parking facility. 

2.4.2.     The ticket does not grant the User the right to occupy a specific space within the Passenger Vehicle Parking Area, nor does it give them priority over other Users. All tickets are the property of the Operator and AIA. The Users choose exclusively and at their absolute discretion the parking space within the Passenger Vehicle Parking Areas.  

2.4.3.     In case of ticket loss, the Operator preserves the right to refuse to issue a replacement ticket until the User provides the Operator with all necessary legal documents (User’s Identity Card, vehicle license or any other supporting document to fully prove the User’s relationship with the Vehicle) to complete the relevant ticket loss report. Upon the User’s departure from the Passenger Vehicle Parking Area, the Operator shall not be liable for any delay caused due to the ticket loss. 

2.5. Charges 

The User of the Passenger Vehicle Parking Area is obliged to pay the Operator the fee for the use of the parking space in accordance with the price list posted at the entrance of the Passenger Vehicle Parking Area or the applicable price list for electronic parking space reservation, as specified in Paragraph 3.1 herein. 

2.6. Removal of Vehicles Parked 

2.6.1.    The Operator reserves the right to remove with a tow-crane any Vehicles parked outside the marked parking spaces and to transport them to a designated area of the Long Term parking Area (P3). The cost of removing and transporting the Vehicle, which is indicated in the price lists posted at the entrances of the Passenger Vehicle Parking Areas, will be borne by the User. The User will collect their Vehicle having paid at the Long Term automatic payment machines the cost of removing and transporting the Vehicle, as well as the respective parking fee 

2.6.2.     The Airport Company reserves the right to remove Vehicles, using a special vehicle (crane), and relocate them to a new location if deemed necessary for the efficient operation of the Airport. Relevant notice will be communicated as early as possible and no later than five (5) days in advance.

Detailed information regarding this procedure can be obtained from the Customer Service Office located within Short-Term Parking Area 2.

2.6.3.  The Operator and AIA shall not be responsible for any damage caused to a Vehicle  during its removal and transportation. 

2.7. Representation 

The User of the Passenger Vehicle Parking Areas contracts, by issuing a ticket or in another way (the online reservation in one of the parking time programmes) with the Operator and AIA, and is considered to be acting both on their own behalf and on behalf of all other parties who have a right of ownership, possession or jurisdiction over the Vehicle. 

2.8. Prohibited Activities  

2.8.1.      No Vehicle shall be towed into or entered into the Passenger Vehicle Parking Area by any means other than using its own mechanical power. 

2.8.2.     Users of the Passenger Vehicle Parking Areas are not allowed to carry out work, repairs, maintenance or washing of their Vehicles during their stay in the parking facility. 

2.8.3.     No activity related to the sale, rental or making available of the Vehicle in any other manner shall take place within the Passenger Vehicle Parking Areas 

2.8.4.     Parking outside the marked spaces and obstructing by the vehicles the traffic lanes within the Passenger Vehicle Parking Areas is strictly prohibited. Otherwise, the Operator reserves the right to apply term 2.6.1.  

2.8.5.     While using the Passenger Vehicle Parking Areas, Users shall not take actions that may disrupt the smooth and safe operation or cause any problem to the Operator or any other User within the Passenger Vehicle Parking Areas.  

2.8.6.     Users shall not unnecessarily emit noise or unjustified exhaust fumes within the Passenger Vehicle Parking Areas. 

2.8.7.     Users must deposit waste only in the special bins intended for this purpose within the Passenger Vehicle Parking Areas. 

2.8.8.     must place the baggage-trolleys in the specially designed collection points, located in the Passenger Vehicle Parking Areas. 

2.8.9.     Users shall not refuel their Vehicles, nor shall they transport fuel with them to the Passenger Vehicle Parking Areas. 

2.9. Vehicle Size 

Users are required to comply with the Operator's posted regulatory signs regarding the height, length and width of the Vehicles allowed to enter the Passenger Vehicle Parking Areas. 

3.1. Reservation / Purchase

Parking space reservations can be made online, either through the official AIA website (www.aia.gr) or through cooperating third parties (e.g. Aegean, Olympic Air, Parkaround, etc.). Each reservation concerns only one parking space.
During the reservation process, the User specifies the parking duration, selects the parking area and accepts the displayed reservation price, which is dynamically determined based on availability, date and time of reservation. Prices may change without prior notice, and by completing the reservation, the User explicitly accepts the price displayed at the time of booking.
The reservation must be made at least 30 minutes before the required parking time.
Each reservation is unique, non-transferable, and valid exclusively for the dates, times, price, and parking area declared.
The User may enter and exit the parking area only once. After the vehicle exits, the reservation is deactivated, even if the declared exit date has not yet passed.

Reservation Methods
1.    Reservation without immediate payment:
By selecting the “Reserve” button, the User completes the reservation process by accepting the displayed reservation value, without an immediate charge to a card.
The system requests the User’s personal details (name, surname, phone, email) and the vehicle details (license plate number).
By selecting “I agree with the Terms and Conditions…”, the User declares that they have read, understood, and fully accept the Terms, including dynamic pricing.

2.    Prepaid reservation:
By selecting the “Payment” button, the User completes the reservation with a charge to their credit or debit card, accepting the displayed price, which may vary depending on the timing of the reservation.
The User states that they understand that prices are dynamically set and may differ from previous or future prices for the same product or service.
Upon confirmation of the reservation, the User explicitly accepts the price in effect at the time of the transaction and agrees that this price is not subject to retroactive modification.

3.2. Reservation Cancellations or Changes

The reservation may be cancelled or modified through the AIA website (“Manage My Booking”) at least 24 hours before the start of the parking period.
In case of modification, the reservation is considered a new reservation. Prices for the new reservation are recalculated based on the applicable dynamic price list and may differ from the prices of the original reservation. The User states that they understand and accept that each change is subject to the new price displayed at the time of modification.

By entering the parking areas and/or completing the electronic reservation, the User declares that they have read, understood, and fully and unconditionally accept these General and Special Terms, including the dynamic pricing system and their obligation to accept the price in effect at the time of the reservation.