Airport Operations

• Airfield Services

The Airfield Services department ensures and maintains the highest possible level of safety on the airside of the Airport by conducting inspections and sweeping of runways, taxiways, and apron. Responsibilities include implementing safety management procedures, responding effectively to emergencies, guiding aircraft, collaborating with Air Traffic Control on operational matters, monitoring adverse weather conditions, preventing the accumulation of Foreign Object Debris, and addressing any spillage incidents. The coordination with airside facilities’ technical issues with operational impact, both on the apron and the maneuvering area as well as the friction condition of the runway surface is an integral part of airside services as well. Operational resources such as departure gates, check-in desks and aircraft stands are also under the responsibility of the Airfield Services department through ASOC Operations, and are being allocated to Airlines based on safety, capacity and preferences towards passenger experience excellence.  

• Ground Handling and Cargo Development

Under its motto “we communicate, we facilitate, we integrate”, Ground Handling and Cargo Development Department (GCD) aims to further develop and promote the three pillars under its responsibility, namely Ground Handling services, Cargo development activities and on-ground assistance to Persons with Disabilities and/or Reduced Mobility (PRM). 
Building on multiple synergies through the setting up of various clusters with its business partners, GCD not only monitors its contractual counterparts’ performance, but moreover attempts to streamline and further enrich processes and flows of passenger, baggage, inflight catering, aircraft fuel, freight and mail and other services as well as further develop the cargo market in a truly synergetic manner. Especially with regards to PRM, the assistance of whose falls within AIA’s direct responsibility, GCD operates a dedicated PRM coordination office, ensuring external contractors deliver services with respect, dignity, and safety. 

• Baggage Handling Systems

The Baggage Handling Systems department operates, maintains, and supports the airport's automated baggage systems, including passenger and baggage screening facilities. It is divided into Operations and Engineering sections, providing high-level services to passengers, airlines, handling agents, and authorities, ensuring accurate and timely sorting and security screening of baggage using advanced technology.

• Operational Compliance and Transformation

The Operational Compliance and Transformation department encompasses several key functions to ensure the smooth and safe operation of the airport. It conducts internal audits and inspections to ensure airport procedures, operations, and airside infrastructure comply with European Aviation Safety Agency (EASA) regulations. Additionally, it proactively identifies and mitigates risks to foster a safety culture across the airport, while ensuring the availability and timely provision of accurate Flight Traffic Data to support operational excellence and resource management. 

• Terminal Services

The Terminal Services department ensures 24/7 customer service and operational supervision of the Main Terminal, Satellite Building, and General Aviation Facility, focusing on safe, efficient passenger services, and smooth passenger flow. It also provides accurate airport information, including flight details, services, and facilities, and oversees the Airport Call Centre and Public Address System.