SPECIAL ASSISTANCE

Disabled persons and persons with reduced mobility

As per the stipulations of Regulation (EC) No. 1107/2006, since 26/7/2008 Athens International Airport SA (AIA) provides the on ground assistance services for disabled passengers and passengers with reduced mobility at no additional charge.  Ground assistance services for disabled passengers and passengers with reduced mobility travelling to/from Athens International Airport are provided through AIA’s two (2) contractors, namely, in alphabetical order, Goldair Handling SA, Skyserv SA.

Please read additional information in our ebook >

Airlines provide special care, during check-in process, to passengers with special needs, to those who are not familiar with the local language or the language of the country they are travelling to, to those travelling with pets and to unaccompanied minors.

For further information, please contact your airline >

Baby Rooms

In order to meet family needs, AIA has outfitted bathrooms and specially equipped baby rooms ideal for feeding and changing babies at various locations (both at public and passenger areas) throughout the Terminals which are indicated by the baby care symbol.

For further information, please refer to Airport Information Services staff.

 

Unaccompanied Minors

Young passengers travelling on their own must be presented by their parent, legal guardian or authorized adult, to the airline’s ground personnel, who is responsible to take care and safely deliver the child to the airline’s cabin crew.

The parent or legal guarding must remain at the airport until the flight is airborne.

Upon arrival, the child is escorted by the airline staff to the parent or legal guardian waiting at the Arrivals Level. The necessary documentation returning responsibility to the parent is completed.

The parent is then escorted to the Baggage Reclaim Area to retrieve the child’s luggage.

For further information, please contact your airline >

Safety Tips:

  • Do not leave your children unsupervised
  • Keep your children away from escalators, elevators and baggage conveyor belts
  • Do not use baggage trolleys to transport children
  • Hold your children by the hand when using escalators/moving walkways

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